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Shipping & Returns Policy


At TF Wholesale, we aim to dispatch and deliver orders as efficiently as possible. Please review the following delivery and returns policy.

1. Delivery Areas

We deliver within the Perth Metropolitan Area and to other eligible addresses within Australia. International shipping may be available depending on destination and carrier availability.

2. Dispatch & Delivery Timeframes

All delivery timeframes are estimates only and apply from the date of dispatch, not from the time the order is placed.

Perth Metropolitan Area: estimated delivery within 1–2 business days after dispatch. In exceptional circumstances, delivery may take longer than usual.

Other Australian addresses: estimated delivery within 7–14 business days after dispatch. Delivery to regional or remote areas may take longer.

International orders: delivery times vary by destination and carrier. International delivery times are estimates only and are not guaranteed.

3. Delivery Delays

Delivery timeframes may be affected by factors outside our control, including but not limited to:

  • Stock availability

  • Payment verification

  • Courier capacity and delays

  • Weather conditions

  • Public holidays

  • Restricted or remote delivery locations

We appreciate your understanding in such circumstances.

4. Returns & Refunds Policy

4.1 Change-of-Mind Returns

We do not accept returns for change of mind once an order has been made.

Additionally:

  • Opened or partially used products cannot be returned due to hygiene and safety reasons

  • Disposable gloves are not eligible for return or exchange once opened

  • Minor variations in colour, thickness, or packaging do not constitute a defect

4.2 Eligible Returns

Returns may only be accepted if all of the following conditions are met:

  • The item received is incorrect or not as ordered

  • The product is unused, unopened, and in original packaging

  • The return request is made within 7 days of delivery

please contact sales@tfwholesale.com.au as soon as possible with:

  • your order number

  • a short description of the issue

  • clear photos of the item and packaging where relevant

All return requests are subject to inspection and verification.

We reserve the right to approve or reject a return, refund, or replacement based on the condition of the goods and the nature of the issue reported. Where appropriate, we may arrange a replacement or refund depending on the nature of the issue.